FAQ

Shipping

Which countries do you ship to?

We currently ship to the United States, Canada, the United Kingdom, Australia, and New Zealand.

How long does delivery take?

Estimated delivery time is 3–14 business days. Delivery times are estimates and may vary due to the destination, carrier operations, customs processing, weather, holidays, or other circumstances outside our control.

How much does shipping cost?

The available shipping rate is shown at checkout before payment. Orders of $300 USD or more qualify for free shipping where available.

How can I track my order?

Once your order has shipped, we will send tracking information to the email address provided at checkout. Tracking may take a short time to update after the carrier receives the parcel.

Orders

What should I do if my order arrives damaged, defective, or incorrect?

Contact us as soon as possible at support@lumorared.com and include your order number, a description of the issue, and clear photos or video of the item and packaging. We will review the case and provide the appropriate solution.

Payments and customs

Which payment methods do you accept?

Available payment methods are displayed securely at checkout and may vary by country or device.

Will I have to pay customs duties or taxes?

Import duties, taxes, or customs charges may apply depending on your destination and local regulations. Unless explicitly included at checkout, these charges are the responsibility of the customer.