Shipping policy
Shipping Policy
Shipping destinations
We currently offer standard shipping to the United States, Canada, the United Kingdom, Australia, and New Zealand. Availability may vary for certain products or locations. The destinations and shipping options available for an order will be displayed at checkout.
Order processing
Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Processing may take longer during periods of high demand, promotional events, or circumstances outside our reasonable control.
Once an order has entered processing or fulfillment, changes or cancellations may no longer be possible. Cancellation requests must be submitted within 15 minutes of placing the order, in accordance with our Returns and Refund Policy.
Shipping rates
Standard Shipping costs USD $19.99.
Free Standard Shipping is available when the eligible order subtotal displayed at checkout reaches USD $300 or more. Taxes, duties, gift cards, discounts, and other charges may affect eligibility. The final shipping charge shown at checkout will apply to the order.
Estimated delivery time
Estimated transit time is 3–14 business days after dispatch. Processing time is separate from transit time.
Delivery estimates are not guarantees. Delivery may be delayed by customs processing, carrier disruptions, severe weather, public holidays, peak seasons, incorrect address information, or other circumstances outside our reasonable control.
Tracking
When tracking is available, tracking details will be sent to the email address provided with the order. Tracking information may take several business days to update after dispatch.
Some orders may be shipped in multiple packages or from different fulfillment locations. Packages from the same order may arrive separately. Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Shipping address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review the address carefully before submitting the order.
If an order is returned, delayed, lost, or delivered incorrectly because the customer supplied an incomplete or incorrect address, the customer may be responsible for any additional shipping or redelivery costs. We cannot guarantee that an address can be changed after an order has entered processing.
Customs, import duties, and taxes
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless these charges are expressly included at checkout or applicable law requires otherwise, the customer is responsible for paying them. LUMORA does not control these charges and cannot predict their amount. Customers are responsible for checking the import requirements applicable in their country before placing an order.
Refusing to pay customs charges may result in the package being returned, abandoned, or destroyed. To the extent permitted by law, any refund may be reduced by original shipping costs, return shipping costs, customs charges, and other non-recoverable expenses incurred by us.
Delayed, lost, or damaged shipments
If a shipment is significantly delayed, appears lost, or arrives damaged, contact us at support@lumorared.com with your order number and supporting photographs or information where applicable.
If tracking shows that a package has been delivered but you cannot locate it, please first check the delivery location, household members, neighbours, building management, and the local carrier. Then contact us so that we can assist with an investigation.
We are not responsible for delays caused by events outside our reasonable control, but nothing in this policy limits any mandatory rights available to you under applicable consumer law.
Unclaimed or refused deliveries
Customers are responsible for accepting delivery and collecting packages held by the carrier or customs authority. If a package is refused, unclaimed, or returned because the customer failed to complete delivery requirements, any refund will be assessed after the package is returned and inspected.
To the extent permitted by law, original shipping charges, return shipping charges, customs fees, and other non-recoverable costs may be deducted from the refund.
Contact
For shipping questions, contact:
LUMORA, operated by BAKS CORP LTD
Email: support@lumorared.com
Company number: 17381230
Registered office: Office 20388, 182–184 High Street North, East Ham, London, United Kingdom, E6 2JA