Refund policy
Returns and Refund Policy
We offer a 14-day return period. You have 14 days from the date your order is delivered to request a return.
To be eligible for a return, the item must be unused, unworn, unopened, and in the same condition in which it was received, with all original packaging, tags, accessories, manuals, and seals intact. You will also need your order number or other proof of purchase.
To request a return, contact us at support@lumorared.com before sending the item. If your return is accepted, we will provide instructions and the appropriate return address. Because our products may be shipped from different fulfillment locations, do not return an item to the sender’s address unless we have specifically instructed you to do so.
Items returned without prior authorization will not be accepted.
Return shipping
For change-of-mind returns, the customer is responsible for arranging and paying for return shipping. We recommend using a trackable shipping service, as we cannot guarantee receipt of an untracked return.
If an item is defective, damaged, materially different from its description, or you received the wrong item, we will cover or reimburse reasonable return shipping costs where applicable.
Original shipping charges are non-refundable unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives. Contact us promptly at support@lumorared.com if the item is defective, damaged, materially different from its description, or incorrect. Please include your order number and clear photographs or videos showing the issue so that we can evaluate it and provide an appropriate solution.
Exceptions and non-returnable items
For health, hygiene, and safety reasons, opened or unsealed supplements, cosmetics, skincare products, personal care products, hygiene products, and products that have been used or applied to the body cannot be returned for a change of mind.
We also cannot accept returns for:
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Perishable goods;
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Customized or personalized products;
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Gift cards;
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Hazardous materials, flammable liquids, or gases;
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Items clearly identified as final sale before purchase.
These exclusions do not limit any rights you may have if an item is defective, damaged, unsafe, incorrectly supplied, or not as described.
Contact us at support@lumorared.com if you are unsure whether your item is eligible for return.
Order cancellations
You may request an order cancellation within 15 minutes of placing the order. After this period, we cannot guarantee cancellation because the order may already have entered processing or fulfillment.
If an order can no longer be cancelled, you may request a return after delivery in accordance with this policy. Any mandatory cancellation rights provided by applicable consumer law remain unaffected.
Exchanges
We do not offer direct exchanges. The fastest way to receive a different item is to return the original item, if eligible, and place a new order separately.
United Kingdom and European consumer rights
If your order is subject to United Kingdom or European consumer protection law, you may have a legal right to cancel an eligible online purchase within 14 days of delivery without providing a reason.
Certain sealed health, hygiene, personal care, cosmetic, and similar products may be excluded from this right once opened or unsealed. You may be responsible for return shipping unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
Nothing in this policy limits your mandatory statutory consumer rights.
Refunds
We will notify you after we receive and inspect your return and confirm whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since we approved your refund, contact us at support@lumorared.com